If you’ve lost your card, left it behind at a friends house or if you don't recognise a transaction then you can lock the card instantly which will prevent it from being used at cash machines, in shops and online.

Please note: An Osper card can be locked and unlocked by both the parent and the young person.

To lock a card as the Parent

  1. Log into the Osper app
  2. Select a child to open their card settings
  3. Select the More option from the menu bar at the bottom
  4. Select Card Lock/Lost Card on
  5. Tap the slider switch on to lock the card, or off to unlock the card

Once you lock the card you should see the following screen:

If you have lost your Osper Card, parent account holders can replace the card in the by pressing the Cancel and Replace Card button in red. 

To lock a card as the young person:

  1. Log into the Osper app
  2. Select the More option from the menu bar at the bottom
  3. Select Card Lock/Lost Card on
  4. Tap the slider switch on to lock the card, or off to unlock the card

Once you lock the card you should see the following screen:

If you have lost the Osper Card parent account holders will need to log in to the app and order a replacement (please see above).

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