Here at Osper we always want to make sure security comes first, especially when it comes to online shopping. To comply with new banking regulations and to offer an enhanced level of security to you and your child, we have now added an extra layer of protection for online payments.

Right now, as a parent, you can enable or disable online transactions in the app. We will soon be adding more security when your child spends online that will include receiving an SMS with a code for payments that may be unsafe.

Below are some of the most common questions about this:

Will I receive a code for every online payment?

No. Our system will determine which transactions require an additional level of security so you will only receive a code for some online payments.

What happens if I want to set up an online subscription?

Don’t worry, for recurring payments you will only need to enter the unique code once when you set up the subscription.

What happens if I don’t receive the code?

If you don’t receive your unique code, please click on the button labelled ‘If you haven’t received your code yet, please click here.’ 

If you still don’t receive a text message, please check the mobile number saved in the Osper app is up-to-date and that you have reception on your phone.

What happens if I enter the wrong code?

If you enter the wrong code, you will see the option to receive a new one and enter it again. If you enter the wrong code too many times, your card will be blocked for online payments. If that happens, please contact our customer support team using the in-app chat, website chat or via email at help@osper.com and they will help you unblock your card.

What number will you send the code to?

We will send the unique code to the mobile number saved in the Osper app under More -> Contact details. If the young person saved their mobile number in the app, we will send the SMS to them directly. However, if the young person doesn’t have a mobile number, we will send the text message to their parent.

How can I change that number?

To update your contact details, please log in the Osper app using your username and password. Then tap on More -> Contact details. 

It may take up to 2 hours to update the mobile number for online purchases.

Will I be charged for SMS?

Don’t worry. There are no charges for this service. 

For any further questions, please contact us via the in-app chat, the website chat or at help@osper.com.

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