We want to be clear and transparent about the information we collect, how we use the information, where we store the data and how it is protected.

We have recently updated our privacy policy to make it clearer and taken the opportunity to add a family friendly version so all of our card holders can see how we manage their information.

We have provided a brief summary of some important points in our privacy policy below:

What information do we need? ℹ️ ℹ️ ℹ️

When you join Osper we need information such as your name, address and when you were born. This helps us make your account and we will run an identity check using this information to confirm your identity. 

We store the transaction details when you load money onto Osper or any time you use the Osper card. This helps us to show you where you have spent money and keep your money safe. 

We keep information about how you use the Osper app so we can make it better. We keep details of any time you talk to us by email, phone or chat.

We will contact your with important information about the transactions that have been attempted or when we make an important update to our service. We may also contact you with offers from Osper or selected third-parties, which you can unsubscribe to at any time.

How do we keep your information safe? 🔒 🔒 🔒

When we store your information, we encrypt it up to stop other people from seeing it. All our staff are trained to keep your information safe, this will mean that we can only speak to the account holder or cardholder about details on the account. If anyone else contacts us we will be unable to provide any information.

We share your information with companies that help us provide the Osper service. When we do this, we have a contract in place to protect your data.

Can you change or delete your information 📝 📝 📝

You can change your email address or phone number in the Osper app. If you would like to change any other information, please contact our support team who will be able to help.

As a prepaid card, Osper is required to retain your information for a minimum of five years from the date you leave Osper. This includes information such as your name, address and date of birth, loads and spends made on the Osper card and communications you have sent to Osper.

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